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Contacts
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Address:
Katlakalna 1, Rīga, LV-1073
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Phone:
(+371) 6 777 2 999
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Fax:
(+371) 6 777 2 998
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E-mail:
info@lpb.lv
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The goal of
Latvijas pasta banka is financial services provision at high service level.
If you have faced any misunderstanding during your visit at the bank,
please send your opinion to us. On the basis of your recommendations we will
improve the quality of our customer service.
You can send your recommendations, proposals, questions, requests and claims:
- by mail: Latvijas pasta banka, Katlakalna iela 1, Rīga, LV-1073
- by e-mail: info@latpastabanka.lv
- by phone: (+371) 6 777 2 999.
Depending on the way how an application (a claim) is received and / or the mutual agreement with an applicant the Bank considers the application (the claim) by the negotiations or in writing, subject to the Bank’s services regulatory documents, available under part Documents.
When the written request (the claim) is submitted, if the Bank’s services regulatory documents do not provide otherwise, the Bank considers it and gives a reasoned response to the:
- natural person no later than 10 days from the date of receipt of the application (the claim), in accordance with the Regulations of Cabinet of Ministers 01.08.2006. No. 631 ”Procedures for the Submission and Examination of Consumer Claims Regarding the Non-conformity of Goods or Services with Contract Provisions”. This period may be extended in cases mentioned in respective laws and regulations;
- legal persons no later than 30 days from the date of receipt of the application (the claim). This period may be extended in cases mentioned in respective laws and regulations.
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